If anything remains unclear or if you have a question not covered in this FAQ,
please send us a message and we will happily get you the answers you need
How It Works
Who will be providing the support?
A team of nurses, nutritionists, coaches, and support specialists
will be analyzing your meals, identifying your fixes, and answering
your questions along the way. We care deeply about helping you
change how you eat and improving your health, so we’ll provide
whatever you need from us to make sure you succeed
and feel supported.
How long do I need to use the app for?
You can use One Fix for as long (or as short) as you need until the
changes you’ve made become part of your daily habits and you feel
confident you can go it alone. One Fix is not a fad diet app – the things
you learn and changes you make are ones that will stay with you long
after you stop using the app.
How does pricing work?
One Fix is just about $3 a day, charged monthly ($99/month), and includes:
24/7 analysis of all your meal photos, completed within minutes; one impactful
fix per month to help you lose unhealthy weight; a nutritionist team you can
chat with at any time to ask questions, keep you accountable, and help you
reach your goals. See our pricing page for more details.
What's the difference between an in person nutritionist and One Fix?
In person nutritionist charges $100 per session (lasting 45min to 1hr), doesn’t have
a complete picture of what you eat, and tends to give you the full plan you need
to work on. One Fix makes data driven decisions by looking at what you eat,
provides 24/7 support, and it costs $3.3/day for unlimited care.
How does pricing change if I share more meals?
It does not. We will analyze all your meals, no matter how
many you share with us.
When will I be charged?
At the beginning of every period you pay up front for a month full
of meal analysis, a report and 24/7 support.
How does cancellation work?
If at any time you want to cancel the service, you can go to settings
and with two taps cancel the account. If you decide to cancel
within the first 30 days, we will return you your money, no questions asked.
How can you offer all these services for $99 a month?
Our team of nutritionists, nurses and customer support specialists use software
developed for them that helps them analyze meals efficiently, make accurate
suggestions using the available data and provide in context support when needed.
By helping them be more efficient, we can charge in a month what a nutritionist
would charge in one session.
Can I prepay more than on month?
Not at this moment, but we will be offering that option soon.
One Fix Philosophy
Why we created One Fix?
If you can change what you eat, you control the switch for chronic
disease. Cancer, diabetes, heart attacks and stroke, they’re all
downstream from what you put in your mouth. And if these diseases
are part of your family history, the switch is even bigger.
But diets consistently fail. Part of the error is not seeing that
this is a problem of ‘how to change’, not just ‘what to eat’.
Diets change too much, too fast, and mostly by brute force.
We started One Fix to help people live longer. You’re more likely to die
from a chronic disease than any other cause, and changing what you
eat is the best way to avoid it. If we can make easier to change,
it’s a huge step towards a good, long life.
Start One Fix Today
Signing up for One Fix is easy. We think once you
experience real support to change how you eat,
your life will change for the better